Postage

Products will be packaged and posted within 1-3 business days. If I am away then I will leave a shop announcement and ship packages when I return.

I use Royal Mail 2nd Class for UK Standard orders.

Postage costs are calculated by weight and include the cost of packaging

Due to Brexit I am unable to ship to the EU and NI 

Please make sure that your address is correct, once your package is handed over to the post office I am unable to make changes or responsible for delayed delivery times.

For international orders please allow 10 business days, some packages may take up to 50 days. I don't currently offer tracked international shipping but if you would like that option please contact me at hello@franceswilliamsart.com 

Your package may be subject to customs or import taxes that are incurred once it reaches its destination. I am not responsible for these costs if they occur. 

Customers are responsible for customs and import taxes

We accept damaged or lost items, if this unfortunately happens please email me at hello@franceswilliamsart.com with your order number and a photo of your damaged item. Some packages may be delayed due to postal strikes, national holidays or customs, please allow 14 days for UK orders and international orders 50 days before contacting me regarding lost packages.

By making an order you agree to the delivery terms and refund policy.